Terms of service

Terms of Service

Last Updated: August 13, 2026

Welcome to krestly.store. These Terms of Service (“Terms”) govern your access to and use of our website, www.krestly.store and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website or purchasing our products.

1. Account Terms

You may be required to provide certain information to create an account or place an order, including your name, email address, phone number, billing address, and shipping address.

You agree that the information you provide will be accurate, complete, and current. You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must not use another person's account without permission or attempt to gain unauthorized access to any account, system, or service connected to our website.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been unauthorized use, fraudulent activity, abuse, or violation of these Terms or applicable law.

2. Pricing and Payment

All product prices displayed on our website are stated in Indian Rupees (INR) unless otherwise indicated.

Prices, discounts, offers, and promotions may change without prior notice. However, changes made after you have successfully placed an order will generally not affect the price applicable to that confirmed order, subject to correction of obvious pricing errors.

Applicable taxes, delivery charges, or other fees will be displayed during the purchasing or checkout process where applicable.

We accept the payment methods displayed on our website, which may include:

- Credit or debit cards

- UPI

- Net banking

- Digital wallets

- Cash on Delivery (where available)

- Other payment methods offered through our payment partners

You authorize us or our payment service providers to process the payment associated with your order.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or place the order on hold until the payment issue is resolved.

3. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, minor variations may occur, including differences in color, packaging, appearance, measurements, or other characteristics due to screen settings, manufacturer changes, photography, or product updates.

We do not guarantee that every product description, image, specification, or other website content will always be completely error-free.

If a product is materially different from its description, your rights will be governed by our applicable return/refund policy and Indian law.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products. An automated order confirmation does not necessarily mean that we have accepted the order.

We reserve the right to accept, reject, cancel, or limit an order for legitimate reasons, including:

- Product availability

- Pricing or listing errors

- Inaccurate customer information

- Suspected fraud or unauthorized activity

- Duplicate or unusually large orders

- Delivery restrictions

- Failure or authorization issues relating to payment

- Violation of these Terms or applicable law

If we cancel an order for which payment has already been received, we will initiate an appropriate refund through the applicable payment method, subject to applicable law and the policies of the relevant payment provider.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return or refund process will apply.

5. Shipping and Delivery

Orders are generally processed within [BUSINESS DAYS] business days unless otherwise stated on the product page or at checkout.

Estimated delivery times may vary depending on your location, shipping method, product availability, courier operations, weather, public holidays, and circumstances beyond our reasonable control.

We will provide tracking information where tracking is available.

You are responsible for providing a complete and accurate delivery address and contact information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If a shipment is delayed, damaged, lost, or incorrectly delivered, please contact us at krestly.store@gmail.com as soon as reasonably possible so that we can investigate and assist you.

Delivery dates are estimates unless expressly stated otherwise.

6. Returns, Exchanges and Refunds

Returns, exchanges, replacements, and refunds are subject to our RETURN/REFUND POLICY, which forms part of these Terms.

Where a return is permitted, products may need to meet applicable eligibility requirements, such as being unused, in their original condition, and accompanied by original packaging or other required materials.

Certain products may be non-returnable or subject to special return conditions due to their nature, hygiene requirements, customization, or other applicable restrictions.

If an item is defective, damaged, incorrect, or materially different from what was ordered, please contact us at [EMAIL ADDRESS] with your order details and relevant photographs or other information, where requested.

Approved refunds will generally be processed through the original payment method where practicable. The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

Nothing in this section limits any mandatory consumer rights or remedies available to you under applicable Indian law.

7. Cash on Delivery

Where Cash on Delivery (“COD”) is available, additional verification or confirmation of the order may be required.

You agree to provide accurate contact and delivery information and to accept and pay for the order upon delivery.

We may restrict or discontinue COD availability for particular locations, products, orders, or customers where reasonably necessary to prevent fraud, failed deliveries, or misuse of the service.

8. Prohibited Uses

You agree not to use our website or services:

- For any unlawful or fraudulent purpose

- To violate any applicable Indian or other applicable law or regulation

- To impersonate another person or entity

- To provide false or misleading information

- To interfere with or compromise the security of our website

- To attempt unauthorized access to our systems or accounts

- To introduce viruses, malware, or other harmful code

- To scrape, copy, reproduce, or exploit website content without permission

- To place fraudulent, abusive, or intentionally misleading orders

- To misuse promotions, discounts, coupons, refunds, or return processes

- To infringe intellectual property or other rights belonging to us or third parties

- To use automated systems to access or interact with our website in a manner that could harm or disrupt its operation

We reserve the right to restrict access, cancel orders, suspend accounts, or take other appropriate action where we reasonably believe these Terms have been violated.

9. Intellectual Property

Unless otherwise stated, the content of our website, including our logo, brand name, text, product photographs, graphics, designs, videos, and other materials, is owned by or licensed to Krestly.store and is protected by applicable intellectual property laws.

You may use our website for personal and lawful shopping purposes. You may not reproduce, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission.

10. Third-Party Services and Links

Our website may use third-party services such as payment processors, delivery providers, analytics services, advertising platforms, and other technology providers.

Third-party services may operate under their own terms and privacy policies. We are not responsible for the independent actions, policies, availability, or content of third-party services.

Our website may also contain links to third-party websites. These links are provided for convenience and do not constitute an endorsement or guarantee of those websites.

11. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes or restricts any warranty, right, or remedy that cannot lawfully be excluded or restricted under applicable Indian law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Krestly.store, its owners, employees, representatives, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products, except where such liability cannot legally be excluded.

Our liability, where legally permitted to be limited, will be limited to the amount you actually paid for the particular product or order giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot be excluded or limited under applicable law, including liability arising from fraud or other circumstances where limitation is prohibited by law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless krestly.store, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

This provision will apply only to the extent permitted by applicable law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

For material changes, we may provide additional notice where appropriate or legally required.

15. Governing Law and Indian Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to any mandatory consumer protection rights and dispute-resolution mechanisms available under applicable law, courts having appropriate jurisdiction in [CITY], [STATE], India shall have jurisdiction over disputes arising from or relating to these Terms or your use of our website.

Nothing in this section is intended to prevent a consumer from exercising any mandatory legal right to approach a competent consumer forum, court, authority, or other dispute-resolution mechanism available under applicable Indian law.

16. Contact Information

If you have questions about these Terms, your order, or our services, please contact us:

Krestly.store

Shubham Complex, Renukoot, Room 51, 231223 Sonbhadra UP, India.

Email: krestly.store@gmail.com

Phone: +91 7705976079

Website: www.krestly.store

We will make reasonable efforts to respond to customer inquiries and resolve concerns promptly.