Refund policy
Return and Refund Policy
Last Updated: August 13,2026
At Krestly.store, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.
Please read the following policy before requesting a return, exchange, or refund.
1. Return Eligibility
You may request a return within 3 Days of receiving your order, provided that the product meets the applicable return conditions.
Generally, eligible products must:
- Be unused and in their original condition
- Be returned with original packaging, tags, accessories, manuals, and other included items, where applicable
- Not have been damaged, altered, or misused by the customer
- Include the order number or other proof of purchase
- Be returned within the applicable return period
Some products may have additional or different return conditions due to their nature. Any product-specific return restrictions will be communicated on the relevant product page or at checkout.
Nothing in this policy limits any mandatory rights or remedies available to customers under applicable Indian law.
2. Return Timeframe
Return requests must generally be submitted within 3 Days of the date you receive your order.
To request a return, contact us at krestly.store@gmail.com and provide:
- Your order number
- Name and contact details
- Product name
- Reason for the return
- Photographs or videos, where relevant
We will review your request and let you know whether the return is approved and what steps to follow.
Please do not send a product back before receiving return instructions from us, unless we specifically ask you to do so.
3. Refund Process
Once your returned product has been received and inspected, we will notify you whether the return has been approved.
If approved, your refund will generally be initiated through the original payment method, where reasonably practicable.
Refunds will normally be processed within 2 Days after the return has been approved.
After we initiate the refund, the time required for the amount to appear in your bank account, card, wallet, or other payment method may depend on your payment provider or financial institution.
For Cash on Delivery orders, refunds may require additional information, such as bank account or other payment details, depending on the refund method available.
We will not normally refund additional charges that were not part of the original eligible purchase unless required by applicable law or specifically approved by us.
4. Exchanges
Where available, we may offer an exchange for:
- A different size or variant
- The same product
- A replacement for an eligible defective or damaged product
Exchange availability depends on stock and product eligibility.
If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund, where appropriate and permitted under applicable law.
5. Damaged, Defective, or Incorrect Products
We take care to ensure that your order reaches you in good condition. If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us at krestly.store@gmail.com as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- Photographs of the packaging, where relevant
We may request additional information to help us investigate the issue.
Depending on the circumstances, we may offer a replacement, exchange, repair, refund, or another appropriate resolution in accordance with applicable law and our policies.
If the product was damaged or defective when delivered, we will not unreasonably require you to bear return shipping costs.
6. Non-Returnable Items
Certain products may not be eligible for return because of their nature or applicable legal restrictions.
Unless otherwise stated or required by law, non-returnable items may include:
- Products specifically marked as non-returnable
- Personalized or customized products
- Products that cannot be resold for hygiene or safety reasons once opened or used
- Perishable products
- Products damaged or altered after delivery due to customer misuse
- Items returned without required components or packaging where those items are necessary for the return
The specific return eligibility of a product will be communicated where applicable.
7. Return Shipping Costs
Change of Mind / Customer-Initiated Returns
For eligible returns requested because you changed your mind, ordered the wrong product, or no longer require the product, customer will generally be responsible for the return shipping cost, subject to the terms displayed at checkout or on the relevant product page.
Return shipping charge: INR 0 - 50 depending on the supplier.
Damaged, Defective, or Incorrect Products
If the product is confirmed to have arrived damaged, defective, incomplete, or incorrect due to an error on our part or our fulfillment/shipping process, we will generally arrange or reimburse reasonable return shipping costs, subject to verification and applicable law.
8. Products Damaged Through Misuse
Returns or refunds may not be approved where damage or defects result from improper use, accidental damage, unauthorized modifications, failure to follow product instructions, normal wear and tear, or other damage occurring after delivery.
This does not affect any rights you may have under applicable consumer protection laws.
9. Failed Delivery and Refused Orders
If an order is returned to us because the customer provided an incorrect address, was unavailable for repeated delivery attempts, or refused delivery without a valid reason, any refund or re-shipping may be subject to applicable shipping and handling costs, to the extent permitted by law.
For Cash on Delivery orders, repeated refusal or failed delivery may also result in restrictions on future COD orders.
10. How to Start a Return
To request a return, exchange, or refund, contact:
Email: krestly.store@gmail.com
Phone: +91 7705976079
Please include your order number and a brief description of the issue.
Our customer support team will review your request and provide the next steps.
11. Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
Krestly. Store
Email: krestly.store@gmail.com
Phone: +91 7705976079
Website: www.krestly.store
We believe returns should be handled fairly and transparently. Our goal is to resolve genuine issues quickly while protecting customers and maintaining a fair process for everyone.