Shipping policy
Shipping Policy
Last Updated: August 13, 2026
At Krestly.store we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Shipping Methods
We currently offer the following shipping options:
- Standard Shipping: Delivery within 5-9 Business Days.
- Express Shipping: Delivery within 3-7 Business Days where available
- Cash on Delivery (COD): Available for eligible locations and orders, where applicable
Available shipping methods may vary depending on your delivery location, product availability, and order size. The available options will be shown during checkout.
2. Order Processing Time
Orders are generally processed within1 business days after the order is successfully placed and, where applicable, payment is confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
3. Delivery Timeframes
After your order has been processed and dispatched, estimated delivery times are:
- Standard Shipping: 5-9 Business Days.
- Express Shipping: 3-7 Business Days.
Delivery estimates are calculated from the date your order is dispatched and may vary depending on your location and courier service.
Remote or difficult-to-reach locations may require additional delivery time.
Please note that delivery timeframes are estimates and are not guaranteed unless specifically stated otherwise.
4. Shipping Costs
Shipping charges will be displayed at checkout before you complete your purchase.
Our current shipping charges are:
- Standard Shipping: INR 0-40, Depending on Delivery Service provider.
- Express Shipping: Extra INR 40
- Free Shipping: Above shopping of 1000
Shipping charges may vary based on the delivery location, order value, product weight, or shipping method selected.
5. Tracking Information
Once your order has been dispatched, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information to check the progress of your shipment.
Please allow up to 24 Hours after dispatch for tracking information to become active in the courier's system.
If you have not received tracking information within the expected timeframe, please contact us at krestly.store@gmail.com.
6. Delivery Address
Please make sure your shipping address, phone number, and other delivery information are accurate and complete before placing your order.
We are not responsible for delivery failures or delays caused by:
- Incorrect or incomplete addresses
- Incorrect contact information
- Failure to respond to the courier
- Unavailability of the recipient
- Refusal to accept the shipment
- Repeated failed delivery attempts
If an order is returned to us because of incorrect information or failed delivery attempts, additional shipping charges may apply if you request that the order be shipped again.
7. Delivery Issues, Delays, and Lost Packages
Although we work with reliable shipping partners, occasional delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Public holidays
- Courier disruptions
- Transportation problems
- High shipment volumes
- Government restrictions
- Incorrect delivery information
- Other unforeseen circumstances
If your package appears to be delayed, please first check the tracking information provided to you.
If the tracking information has not changed for 5 Days or your package appears to be lost, contact us at krestly.store@gmail.com with your order number. We will work with the relevant courier to investigate the issue.
For packages confirmed as lost or damaged in transit, we will provide an appropriate resolution in accordance with our policies and applicable law.
8. Damaged or Incorrect Orders
If your package arrives damaged, opened, or contains an incorrect product, please contact us as soon as possible at krestly.store@gmail.com.
Where requested, please provide:
- Your order number
- Photographs of the package
- Photographs of the product received
- A description of the issue
- Any other information reasonably required to investigate the matter
Please retain the original packaging until the issue has been resolved.
9. International Shipping
At this time, Krestly.Store ships only within India. We do not currently offer international shipping.
10. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
Krestly.Store
Email: krestly.store@gmail.com
Phone: +91 7705976079
Website: www.krestly.store
We are happy to help and will make reasonable efforts to resolve shipping-related concerns as quickly as possible.
Thank you for shopping with krestly.store We appreciate your trust and are committed to getting your order to you safely and efficiently.